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Work With Andrea

SERVICES

Mediation | Conflict Coaching | Training/Consulting | Mastermind Groups

If you are experiencing impasse or need more one-on-one assistance, I can help you. My services include mediation & conflict coaching options (for both litigated and non-litigated disputes).

WHO WE SERVE

  • Business
  • Academia
  • Creative Professionals
  • Mediators (consulting)
  • Individuals

EXPERIENCE

Combined history of mediation and intake experience include:

  • Complex business
  • Start-up
  • Small/Medium business
  • Business Partnership Dissolution
  • Contracts
  • Consumer/Merchant
  • Intellectual Property
  • Employment
  • Worker’s Compensation
  • Small Claims
  • Multi-Party Matters
  • Real Property
  • Landlord/Tenant
  • Neighbor/Neighbor
  • Tort
  • Fraud
  • Fee Disputes
  • Elder and Domestic Violence
  • LGBT matters
  • Homeowner’s Associations
  • Interpersonal/Family

NOTE: While I have mediation experience with court-approved divorce/visitation arrangement matters, I do not mediate divorce cases where the couple is in disagreement regarding child custody. Pursuant to the California Family Code, the parties are required to resolve the dispute through mediation provided by the court. Family Court mediators in California are required to have a license in counseling or social work. If you need referrals to reputable mediators in the greater Los Angeles area, I can help connect you with a licensed Family Court mediator.

SERVICES DETAILS

MEDIATION (for Business/Institution/Individuals)

Confidential

Mediation is a confidential process by which a neutral, the mediator, helps the parties to reach a mutually agreeable settlement of their dispute. Any settlement reached is memorialized in an enforceable contract.

Non-Binding and Controlled by the Parties

Mediation maintains self-determination: you are always in control of whether or not you wish to participate in the proceeding.

Mediation can help parties avoid the cost, time and emotional strain of having to go to court, and can preserve or even enhance relationships. Mediation is an informal process, an opportunity “to be heard”.

An Interest-Based Procedure

Mediation allows businesses to be guided by their business interests, whereas in court litigation or arbitration, cases are determined by the facts of the dispute and the applicable law. But with mediation, the parties can be guided by their unique business interests. Parties can choose outcomes as much focused on the future of their business relationship as to past conduct.

Mediation can also help the parties to define the facts and issues of the dispute, should they require to proceed to arbitration or court proceedings.

Even though mediation is an informal proceeding and it is possible that the other side may use the mediation as a “fishing expedition” to procure evidence for subsequent litigation, the ethical mediator continually assesses, throughout the process, whether or not mediation is appropriate for the parties.

It is strongly recommend that you consult with your attorney prior to participating in any mediation.

CONFLICT COACHING (one-on-one coaching for Individuals, Business/Institution)

Conflict Coaching is one-on-one coaching focused on teaching you skills on how to manage your perceptions and responses to conflict. The goal is to increase confidence, positive communication, and conflict management skills.

My coaching is highly tailored to your specific conflict. Coaching is appropriate when the other party is unwilling or unable to attend a mediation, or in preparation for a mediation. Conflict Coaching can be used to supplement any other coaching services or therapy you may be using. However, it is not a substitute for psychotherapy.

TRAINING

  • In-House Training of basic conflict resolution skills for your business or institution. We will help train your company in basic conflict resolution skills. Training is highly tailored to your business or institution’s specific conflict challenges.
  • Virtual in-house training for a group at your company
  • In-person workshop for group of individuals where you set a date that works for the group

CONSULTING

Consulting for business, institutions, individuals, and mediators. When you need specific answers and strategy for your unique conflict challenges. For mediators, I am highly interested in advancing the profession of mediation and helping others succeed, particularly under-represented and early-career neutrals.

MASTERMIND GROUPS: Business Edition

If you would like to connect and discuss your unique conflict challenges with other like-minded business owners/entrepreneurs in a safe and non-judgmental Mastermind group moderated by Andrea, please consider joining this group. Alternatively, Andrea can help moderate your own private Mastermind Group of your own choosing.

Options:

  1. Join a Conflict Resolution Mastermind Group
  2. Start a Conflict Resolution Mastermind Group (2-4 individuals) with a group that you select

WHY WORK WITH ME

RESULTS

  • Successfully reached agreements/settlements on cases involving up to $3 million
  • 90% agreement/settlement rate*
  • 96% client approval rate*; 30 total individual mediation sessions*
  • Over 100 individual clients have been helped one-on-one from intake to mediation*
  • * (on personally handled cases post-NU Law and approx. as of 12/3/13)

EXPERIENCE

AFFORDABLE & HIGH RETURN ON INVESTMENT

  • Compared to the costs of going to trial, or attorneys fees, mediation can be very cost effective. For instance, in Los Angeles county, a typical litigated divorce hearing can easily cost $25,000 or more per party for legal fees alone, including other expenses, and much more if the case goes to a full trial.
  • I will work with you to keep your costs as low as possible while balancing high-quality results. As an entrepreneur myself, I understand the necessity of controlling costs.
  • Sliding scale rates for Business/Institutions based on number of employees
  • The skills and techniques you will learn are incredibly powerful and can truly effect positive change in not only your life, but anyone you interact with. These skills can help repair relationships and greatly strengthen existing ones.

UNIQUE & ADVANTAGEOUS QUALIFICATIONS, TALENTS & SKILLS

  • Neutrality – To truly leverage the power of mediation, a neutral outsider is necessary to bring a fresh eye to the conflict and can help restore trust. No level of training or experience of an in-house trainee can replace the neutrality of a non-affiliated neutral third party who has no stake in the outcome.
  • Possess J.D. from a Top Ten law school with specialization, academic excellence, and court experience in nationally recognized Alternative Dispute Resolution program.
  • Entrusted with coaching and certifying new mediators for the community.
  • Empathy Advantage & Tech Savvy. The vast majority of seasoned mediators are 60+.  While extremely accomplished and highly skilled, many of these practitioners are retired judges/attorneys who (a) typically employ evaluative mediation practices which are not conducive to addressing clients’ emotional needs (b) because of legal training and inherently competitive practice, they sometimes lack crucial cooperation and empathy skills necessary for successful win-win solutions (c) have long since graduated from graduate school, making empathy more challenging, particularly with younger clients and (d) are sometimes unfamiliar and/or unskilled with navigating the technological aspects of a quickly-changing connected world.
  • Legally Trained/Non-Practicing Advantage – Given my legal training and experience (8+ years combined), I understand how and why attorneys think the way they do. Having chosen not to practice law however puts me at a decided advantage that most practicing attorneys cannot claim but that all parties could benefit from: objectivity with regard to the legal profession. Because of attorneys’ training, professional regulation, and culture, most lack the critical empathy skills necessary for cooperation and creative win-win solutions. Instead, combative behaviors and self-focused winner-takes-all ethos are often rewarded. Without truly understanding how the resolution will effect the other party, such oversight can harm the long-term success of any resolution.
  • Personality Talents – I share several critical mediation traits that the strongest mediators innately possess which include: empathy (rare in legally trained individuals), creativity (rare in legally trained individuals or ADR trained professionals; my B.A. was in a creative/artistic field) and likeability (also rare in legally trained individuals!).

WHAT TO EXPECT

GENERAL PROCESS (for Mediation/Coaching/Training)

  1. Fill out and submit application form along with application fee ($25/party: refunded if case not taken) and supporting materials
  2. Both parties sign agreement to mediate form (or coaching/training agreement between applicant and coach)
  3. Mediation/coaching date is set & coaching/mediation fees paid in full prior to session
  4. Attend mediation/coaching session(s)
  5. Memorialize agreement(s)
  6. Follow Up. We follow up with you (e.g., one month out) to measure results (to evaluate how the agreement is holding or how you are managing the conflict) and what course correction, if any, is necessary

MEDIATION

Mediation is conducted either virtually via Skype (preferred), via phone, or in-person within Andrea’s service area (Southern California, Santa Barbara North to Orange County South), at a location that is agreeable to both parties. Generally, neutral locations are preferred such as a business office, school, or community center.

Your attorney is welcome to attend and you are free to consult with your attorney before you sign any agreement that you have created.

Allow at least 4 hours for the mediation, particularly if you are booking a ½ day. If at any time during the mediation you need to take a break, you are free to do so. Your good faith efforts can dramatically improve the chances of the mediation being successful.

Please note that not all matters are appropriate for mediation. For instance, if you are a victim of a crime (such as ongoing domestic violence), contacting local law enforcement or an established non-profit that can guide you for immediate safety steps would be more appropriate. Untreated substance abuse or mental illness issues can also hinder the mediation process. You can find immediate (often 24/7 and free) support from many reputable non-profits and government agencies on our resources page for urgent crises.

 

COACHING

After you contact us and share your unique conflict challenges, we will work with you over 3 – 4 (90 minute) sessions over the phone or Skype (preferred) and help coach you to build the skills and confidence you need to better manage your specific conflict. Basic conflict management course materials will be provided for reference. And, we follow up with you to measure results and adjust course if necessary.

TRAINING

After you contact us and share your unique conflict challenges, we will work with you or your group over 3 – 4 (60 minute) sessions over the phone, Skype, or in person (preferred) and help train your group to build the skills and confidence needed to better manage your specific conflict. Basic conflict resolution skills course materials will be provided for reference. And, we follow up with you to measure results and adjust course if necessary.

MASTERMIND GROUPS: BUSINESS EDITION 

  • Bi-weekly, the group (maximum of 4) meets for 1 hour (2 hours a month) to discuss their business’ greatest conflict challenges via a private Google hangout, Skype tele-conference, or phone call (whichever you are most comfortable with).
  • Armed with the new conflict resolution skills you have learned, and leveraging the multiple minds in the room, the group can help create more solutions and reinforce positive behaviors within a supportive setting.
  • The effects can neutralize the stigma of conflict, boost confidence, reduce stress, and instantly create actionable solutions to create greater value professionally and personally.
  • Andrea moderates the session to keep the discussion focused on constructive solutions and feedback, accountability, and to help guide participants through best practices.

RATES

We offer sliding scale fees to help accommodate as many individuals as possible. Payment in full by credit card via Paypal, check, or money order is required prior to service. For those seeking even more affordable options, please see the books and courses page. Please note that prices are subject to change.

MEDIATION

Fixed Rate

  • ½ day (9am – 1pm or 1pm-4pm): $378/party + room rental fees for in-person mediation
  • Full day (9am – 6pm): $750/party + room rental fees for in-person mediation

Hourly Rate

  • Individuals: $75/hr/party + room rental fees for in-person mediation
  • Business/Institution
    • 0-10 employees: $95/hr/party
    • 11-30 employees: $150/hr/party
    • 31-100+ employees: $190/hr/party
    • (NOTE: above fees + room rental fees apply for in-person mediation)

Notes

  • Service Area: for in-person mediations outside Andrea’s service region (Southern California, Santa Barbara North to Orange County South), additional travel and daily expenses may apply.
  • Up to 4 hours (2 hours per party) of FREE document review is provided to both clients after initial application fee is submitted. If parties submit documentation/briefs that exceed this time allotment, I will inform the parties of an estimate and the relevant hourly rate will apply.

COACHING (typically 3-4 sessions)

  • Individual: $189/session (90 min)
  • Business/Institution: $289/session (90 min)

TRAINING / CONSULTING

  • Individual: $150/hr.
  • Business/Institution: $390/hr.

MASTERMIND GROUPS: BUSINESS EDITION

  • Fixed: $75/mo./person subscription

 HOW LONG WILL IT TAKE?

Mediation – generally 4-8 hours. Please be aware that in some cases, particularly those where the parties have a long history, additional hours or sessions may be necessary to reach an agreement.

Coaching – generally 3-4 sessions (90 minutes each), depending on the complexity and severity of the conflict.

Training/Consulting – generally 3-4 sessions (90 minutes each), depending on the complexity and severity of the conflict.

HOW DO I START?

Please contact Andrea below to schedule your no-obligation free consultation and to further explore how I can help you.

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